Shipping & Returns – BACKBITE

Shipping & Returns

Shipping

Orders are processed and shipped within 3-5 business days or sooner (Monday through Friday). As a rule we cannot cancel placed orders, but if you have made a mistake with your order, feel free to email us immediately after placing your order and we will help accommodate you as best as we can.

The four of us live in different cities all over Southern California, so generally orders with multiple items will be split into separate shipments. We avoid this when possible, though please note that it does happen. You will still receive all items from your order either on the same day or within a few days (this does not include pre-ordered items, which include shipping times in their separate listings). 

 

DOMESTIC/USA 

All items are sent via USPS Priority Mail, which usually takes 2-4 days to arrive. Express Mail shipping is also available and generally takes one day to arrive after the order has shipped. To upgrade your shipping from Priority Mail to Express Mail, or add insurance, please contact us directly at admin@shopbackbite.com right BEFORE your order is placed, so we can determine if your items are eligible for express shipping. Shipping time may vary due to a number of factors that are out of our control, but we are always here to help answer any questions that may arise.

SIGNATURE CONFIRMATION
For items/orders over $75, we generally always add signature confirmation as an extra security measure. Now-a-days there is a growing number of package theft with items left on door steps or in mailboxes, so we include signature confirmation to avoid this at all costs. 

DON'T WANT SIGNATURE CONFIRMATION? 
If your package contains over $75, and you would like your package shipped without signature confirmation, please email us immediately after placing your order OR leave a request in the "Order Notes" section during checkout, explaining that you'd like to exclude confirmation, but be aware that we are not responsible for packages that aren't received, when you choose this option.

 RECEIVED "ATTEMPTED DELIVERY" PINK SLIP IN YOUR MAILBOX?

This is left by USPS when a package delivery attempt was made, but no one was there to sign for it. USPS will attempt redelivery 2-3 times, and if the delivery attempt fails each time, they will hold your package at the post office stated on your pink slip, for around a week. After that time, if you have not picked up your package, it will by default be returned to us. If a package is returned to us, we ask that you cover shipping costs to have it reshipped to you. 

Here are your options if/when you receive a pink slip:

1. Wait for redelivery, which will be during the normal hours your postman/woman does normal deliveries. OR
2. Click HERE, & fill out the short form to have it redelivered when you're home. (see photo below to find your article number) OR
3. Pick one of the two options below (see checkmarks!), sign your name, and leave it in your mailbox.

 

 

INTERNATIONAL

We ship worldwide! All items are shipped via USPS and rates will vary by the weight and size of the item. 

First Class International is our default shipping method for orders shipped outside the USA, which is the least expensive shipping method and generally takes 10-21 days, but does not include tracking or insurance. With this default shipping method, we are able to track the package only up until it leaves the USA, when it then is out of our hands and in the hands of the country it arrives in next. Some countries hold package in customs for reasons unknown to us, and we do not have any control over when this does take place. Though it rarely happens, this does occur. We ask that you contact your country's customs office to determine the delivery date of your package, if this does happen.

Priority Mail International is a mid-priced shipping method. Global Priority International usually takes 1-2 weeks to arrive, and includes basic tracking, delivery confirmation, and insurance. We recommend this shipping method ESPECIALLY with orders over $100, so please e-mail us at admin@shopbackbite.com to upgrade to Priority.

Express Mail International usually arrives within 5-7 days after processing and comes with tracking, confirmation, and insurance. We recommend this shipping method for time-sensitive deliveries. (Depending on the customer’s country’s customs department, this shipping method may take longer than 5-7 days). Email us at admin@shopbackbite.com BEFORE placing your order, listing the items you wish to purchase, if you would like to upgrade to Express international. We will determine if we are able to accommodate you once we receive your email.

All customs duties, taxes, or fees are the sole responsibility of the customer. Please be aware that these fees change per country on a consistent basis and we have no way of estimating how much they might be as they are determined by your country. We are required to accurately declare the value of all international orders on the relevant customs forms and on the included packing slip. Occasionally, customs delays do occur. The amount and types of duties, as well as other customs information, can be obtained by contacting your local post office.

Returns

All items are final sale and we do not accept returns unless the item has been grossly misrepresented. For handmade or pre-ordered items, we can often make exceptions if you need a different size, we just ask that you pay for the cost of re-shipment.

Due to the tricky nature of selling vintage online, we spend a great deal of time photographing the pieces to look as they truly are in real life, plus providing detailed measurements for our customers to check and compare with their own clothing. 

Should you have any questions, please send us a nice email: admin@shopbackbite.com.

If you know who's item you purchased or have questions over items you plan to purchase, you may e-mail the owner directly:

Brit@shopbackbite.com
Casey@shopbackbite.com
Selena@shopbackbite.com
Taylor@shopbackbite.com